Frequently Asked Questions (FAQs)
1. Where do you ship?
Aussie Bazar delivers to addresses within Australia.
Some products may have limited delivery availability due to product restrictions, carrier limitations or other shipping requirements. Please check the individual product page before ordering.
2. How long does delivery take?
Delivery depends on where the item ships from:
- Australia: 1–2 weeks after dispatch
- China: 2–5 weeks after dispatch
- Nepal: 3–6 weeks after dispatch
Each product page shows the typical delivery window for that product in the "Shipping and Delivery" tab. These are estimates only and are not guaranteed.
3. How much does shipping cost?
Shipping costs are calculated at checkout and shown before you pay. We do not add charges after checkout — the amount shown at checkout is the amount you pay. Some products may qualify for free shipping, which is also shown at checkout.
4. Where are your products shipped from?
Depending on the product, orders are dispatched from Australia, Nepal, China or other international fulfilment locations.
The exact ship-from location for every product is stated on its individual product page, in the "Shipping and Delivery" tab. Items may arrive separately and over different weeks.
5. Do you accept change-of-mind returns?
No. We do not accept returns or provide refunds for change of mind.
Please carefully review the product description, specifications, dimensions, images and compatibility information before placing your order.
6. What if my product is faulty, damaged or incorrect?
If you receive a product that is faulty, defective, damaged, incorrect or significantly different from the product description, please contact us as soon as reasonably possible.
We may request photographs, videos or other information to assess the issue.
Depending on the circumstances, the resolution may include a repair, replacement, refund, partial refund or other appropriate remedy.
Please refer to our Return Policy for complete information.
7. Can I cancel my order?
If you wish to cancel your order, contact us as soon as possible.
Cancellation requests received before dispatch may be considered where reasonably possible.
Once an order has been dispatched, cancellation may no longer be possible.
8. What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on the payment provider, available methods may include: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Debit cards and other payment methods displayed at checkout.
9. Is it safe to shop with Aussie Bazar?
We take reasonable steps to protect customer information and use appropriate security measures on our website.
Payments are processed securely through our payment providers.
10. Is tracking available?
Where tracking is available, tracking information will generally be provided after your order has been dispatched. Tracking for international shipments may only update once the parcel reaches Australia.
11. What if my delivery is delayed?
Delivery timeframes are estimates and cannot be guaranteed.
Delays may occur due to carrier delays, customs, weather, public holidays, peak periods, transport disruptions or other circumstances outside our control.
We will provide available tracking information and assist with delivery enquiries where reasonably possible.
12. Do all products have the same shipping timeframe?
No. Shipping timeframes depend on the product's ship-from location. The exact origin and typical delivery window for every product are shown on its individual product page. Always check the individual product page before ordering.
13. How can I contact Aussie Bazar?
Email: support@aussiebazar.com.au
Phone: 0432 892 950
Address: 15–17 Conway St, Mowbray TAS 7248, Australia
14. Where can I find your policies?
You can find our policies through the website, including: Shipping Policy, Return Policy, Privacy Policy, Terms & Conditions and Compliance & Electrical Safety.
Please review the relevant policy before placing an order.